Thank you for shopping with Lagomelli! This Shipping Policy outlines the shipping process, options, and expectations for orders placed with us.
1. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
In cases of high order volumes, processing times may be slightly delayed. If there is a significant delay, we will contact you directly.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: Estimated delivery within 5-10 business days.
Express Shipping: Estimated delivery within 2-5 business days.
Delivery times are estimates and may vary depending on your location and unforeseen delays in postal services.
3. Free Shipping
We offer free standard shipping for orders over £50 within [specify applicable locations]. Free shipping will be automatically applied at checkout if eligible.
4. Shipment Tracking
Once your order has shipped, you will receive a tracking number by email. You can use this tracking number to monitor your shipment’s progress through our carrier’s tracking system.
5. International Shipping
We currently ship to the following countries: [list countries or regions where you ship].
Shipping rates and delivery times vary by destination and will be displayed at checkout. Please note that international shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.
6. Shipping Restrictions
Please note that we do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted areas. If your order falls within these categories, we will contact you for an alternative address.
7. Shipment Damages and Lost Packages
We take great care to ensure your items are well-protected. However, if your order arrives damaged or is lost in transit, please contact us immediately at [email address] with your order details and any supporting photos.
We offer equipment loss and damage insurance for eligible items. Claims for damaged or lost items must be filed within 30 days of receiving (or expected delivery of) your order.
8. Returns and Refunds
Please refer to our Return and Refund Policy for detailed information on how to return a product if necessary.
9. Need Help?
If you have any questions or need further assistance, please reach out to us at info@lagomelli.com
